Summary: Our Call Center Agents are dynamic individuals that work in a fast-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates, along with inputting all information into service software templates. As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.

Essential Duties and Responsibilities include the following, but not limited to:

Accept and process emails/service requests/updates from clients or technicians via phone and/or email

Accurately document call information in database

Update customer with service status and call completion information

Solicit client/customer feedback to improve customer service

Troubleshoot a variety of service tickets to determine best resolution for issues and client requests

Escalate unresolved is...