Job Description

• Strategize the growth network and management of self collection partner points for SPX
• Analyze areas of improvement on performance & operational processes
• Monitor daily reports based on orders received, partner compliance and performance matrix
• Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
• Coordinate with other fulfillment managers and support functions, on any new processes, delivery performances to ensure end-to-end Service Level Agreements (SLAs) are met
• Acquire customers to come and use service points to achieve the target aligned
• Establish excellent customer service to ensure good customer experiences
• Source and onboard new service point partners
• Build team customer acquisition capabilities e.g. how each shop lead should identify lead, and acquire walk-in customers