IMH Recruitment are currently looking for an experienced Business Support Assistant join our client based in Rotherham, S60.

This role is working within the Council’s Crisis and Resilience Fund, supporting residents by processing applications, assessing eligibility, and providing advice and referrals where needed.

Duties Include:

* Processing applications using the Council CRM system

* Assessing applications and making decisions in line with policy

* Contacting applicants by phone, email, and letter

* Referring residents to support organisations where required

* Keeping accurate records and updating systems

* Working with colleagues to ensure applications are processed quickly and accurately

* Supporting the rollout of new processes and procedures

Requirements:

* Previous experience in a customer service or casework-based role

* Strong IT skills and experience using CRM or case managem...