Business Intelligence and Customer Service Lead

Maritime and Coastguard Agency

Apply before 11:55 pm on Sunday 7th June 2026

📍 Location: Cardiff, Southampton (This role is suitable for hybrid working)

💷 Salary: £44,241 - A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 1

The Maritime and Coastguard Agency (MCA) is seeking a Business Intelligence and Customer Service Lead to join the UK Customer Maritime Services (UKCMS) which operates as part of the MCA regulatory function.

Our mission is to deliver the best possible service to our customers and stakeholders. We aim to do this through operational efficiency, utilising the data gathered and analysis to continuously improve our service offering and exceed expectations. Customer feedback is at the heart of our decision-making process, ensuring that our people, our cu...