Especialista en soporte de ventas - CB3 - NM Descripción del trabajo
**FUNCTIONAL RESPONSABILITIES**- Administration of the survey instrument (methodology) to measure the Customer Satisfaction according to ISO requirements.
Analysis of the information and data obtained and
Preparation of results of presentations.
- Direct sales incentivization:
- Coordinate customer contact activities, as defined by Customer Service Management, to build relationships that drive sales.
- Design and coordinate customer attraction and retention strategies, focusing on maintaining and expanding the active customer base.
- Support for direct sales efforts:
- Generate resources (strategies, tools, catalogs, information, etc.) derived from identified market needs to support the commercial department's activities.
- Strengthening brand communication and positioning:
- Develop brand positioning strategies (creation, development, strengthening, and maintenance) based on...