Rick Hendrick ToyotaLocation: 1969 Skibo Rd, Fayetteville, North Carolina 28314

Summary: Primarily responsible for lead generation activities in support of the company’s sales and service goals. 

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.

Log all customer comments into Dealership Management System

Schedule follow-up contact if no appointment is made in Dealership Management System

Confirm scheduled appointments with future customers.

Post scheduled appointments on appointment board in the Business Development Center.

Re-schedule “no-show” customer appointments.

Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule...