Job Description

Responsible for managing and converting leads into sales, ensuring system updates, processing offers, and maintaining high customer service standards. The role also focuses on meeting KPI targets, cross‑selling, and adhering to bank policies.

Responsibilities

• Updating all systems as per the call with the customer.
• Processing the request or offer given to the customer.
• Analyzing received leads and converting them into sales.
• Constant follow‑up with concerned departments to ensure timely fulfillment of customer requests.
• Handling all customer issues, resolving them promptly, and highlighting them to the team leader.
• Maintaining records of all approvals, requests, and reports handled.
• Meeting KPI targets set in terms of revenues through PL sales and PL fulfillment.
• Acquiring new business through cross‑sell to increase penetrations.
• Managing assigned leads...