The role requires the incumbent to oversee departmental strategy, resource allocation, and performance monitoring to drive operational excellence.

Responsibilities

• Supervise and review the day-to-day activities of the Team, ensuring productivity and quality standards are met
• Coach, mentor, and onboard new staff, delivering career development planning and growth opportunities
• Manage departmental budgets, financial reporting, and resource planning to meet productivity targets
• Design and refine business processes to enhance speed, quality, efficiency, and output
• Establish control and feedback mechanisms to monitor operational performance and compliance
• Analyze performance data including financial, sales, and activity reports to measure goal achievement and uncover improvement areas
• Prepare and maintain periodic reports to track strategic goal progress for ex...