• To provide day to day support on Microsoft Dynamics CRM and other Applicationsand training end users.
• Define business requirements.
• Conduct discovery sessions with different department members to understand the business workflow and dynamics within the different departments.
• Conducting process mapping and analysis to understand current processes and identify opportunities for improvement.
• Developing and implementing process improvements such as streamlining steps automating processes or introducing new tools or technologies.
• Collaborating with crossfunctional teams to ensure that process improvements are aligned with overall business objectives.
• Executing MS CRM configuration workflows and reports.

Bachelors Degree in Information or any related field.

• Ability to understand and draft business require...