4-8+ years of Business Analyst / Consulting experience in SaaS or enterprise application transformations (Salesforce, Workday, SuccessFactors, ServiceNow, OutSystems, Power Platform, etc.). Proven experience in Agile delivery (Scrum, SAFe, hybrid Agile) - ability to write user stories, define acceptance criteria, and support backlog prioritization. Strong consulting toolkit: stakeholder management, problem structuring, business case development, and business process re-engineering. Excellent facilitation and communication skills - able to engage both senior leaders and frontline staff. Passion for transformation: excited about AI, automation, application platforms, and customer/employee experience redesign.