Key Responsibilities

• Engage business users and stakeholders to gather, analyze, and clarify user needs and operational requirements
• Translate user requirements into clear, structured business and functional requirements for technical and delivery teams
• Support in-house, mission-critical applications with strong focus on stability, availability, and operational impact
• Perform basic SQL queries to validate data, investigate issues, and support functional analysis
• Support user acceptance testing, defect analysis, and solution validation activities
• Collaborate closely with development, QA, infrastructure, and support teams throughout the delivery lifecycle
• Participate in production support activities, including issue analysis and root cause investigation
• Provide standby or after-hours support for critical systems when required
• Maintain accurate documentation including business ...