Job Description
We are looking for someone who can work confidently across complex environments, supporting customer-facing platforms, operational systems, and integration projects to enable effective change, transition, and mobilisation initiatives.
Key Responsibilities
Engage with business, operational, and customer stakeholders to understand requirements and desired outcomes. Analyse current and future state processes, systems, and customer journeys. Produce clear business and functional requirements, user stories, and acceptance criteria. Act as a liaison between business teams, IT delivery teams, and third-party suppliers. Support solution design, prioritisation, and delivery across IT platforms and integrations. Contribute to testing activities, including defining test scenarios and supporting user acceptance testing. Identify impacts, risks, and dependencies across systems and sta...