Responsibilities include, but are not limited to:

Cross functional coordination of CRM projects

• • Provide active technical leadership of CRM to maximise its value to IFS Sales
  • Act as the “bridge” between technical teams, vendor technical representatives and the business.  Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership
  • Make strategic recommendations for enhancements to maximise value from CRM
  • Act as business lead for CRM changes from requirements through to implementation.  Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment effort.
  • Lead initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools.

CRM analysis and issue resolution