Job Summary:
Own and scale Blackbaud’s U.S. escheatment and unclaimed property program, including overpayments, credits, and dormant customer balances. This role is responsible for building processes, ensuring multi-state compliance, and reducing financial and regulatory risk across the Order-to-Cash lifecycle.
Key Responsibilities:
Own end-to-end escheatment process for U.S. operations, including identification, tracking, and resolution of unclaimed property balancesDesign and implement processes, controls, and documentation to support compliance with state reporting requirementsBuild and manage a program to identify and reduce customer overpayments and unused creditsPartner with AR, Accounting, and Payments teams to resolve aged balances and improve upstream processesLead due diligence, customer outreach, and support state reporting and filingsMaintain audit-ready documentation and support compliance revie...