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Business Analyst- CRM & AI

Hilti Group | Petaling Jaya, Malaysia | Posted June 23, 2026

Position Overview

Business Analyst- CRM & AI

We are looking for an analytical and innovative Business Analyst to join our WIN (AI Sales Assistant) team. This role is pivotal in shaping and delivering digital solutions that enhance the sales experience for our field sales teams – powered by AI – that delivers more sales impact and customer engagement.

What You'll do

As a Business Analyst, you will gather business requirements, design and implement solutions, and provide system support within an international scrum team using agile methods. You’ll focus primarily on MS Azure AI solutions, while also working with technologies like SAP S4 HANA, Salesforce, and AWS Microservices. Your work will contribute to systematic account development, enhancing productivity and customer engagement through WIN solutions.

What You’ll Bring

  • Bachelor’s degree in computer science, Software Engineering, Information Technology, or relate...
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