The functional role of a Business Analyst (BA) is to help support the Product Owner in implementing the portal and conduct the necessary activities to ensure product fit which include:

• Leading and supporting business requirements clarifications.
• Creating and maintaining process maps and workflow maps.
• Keeping documentation of project work.
• Leading and supporting product validation and user acceptance tests.
• Supporting training and briefings to users and stakeholders for product launches.
• Monitoring product performance.

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and prod...