Description

The Prepaid Base Management Head is the architect of the autonomous, transaction-driven Broadband customer base. This role is responsible for the end-to-end value of the prepaid portfolio using AI-led interventions. The mandate is to drive sustainable revenue via AI-Driven Base Growth & Retention, utilizing algorithmic Next Best Action engines to prevent dormancy, maximize ARPU, and champion an autonomous service experience across all broadband technologies.

DUTIES AND RESPONSIBILITIES:

1. AI-DRIVEN BASE GROWTH & RETENTION

Predictive Churn & Auto Save: Deploys models that identify at-risk customers by analyzing real-time data: loading patterns, signal degradation, etc.

Proactive Intervention: Executes automated multi-channel auto save strategies where AI agents trigger personalized offers a customer drops usage or stops loading.

Dormancy Recovery: Uses pattern recognition to deploy bots for w...