TownePlace Suites by Marriott Midland, TX SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE - Happy Guests
- Spotless Cleanliness
- Product Consistency & Quality
- Teamwork
Duties and Expectations 1. Happy Guests - Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
- Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
- Guest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores.
- Recovery : Ability to handle challenging guest situations with h...