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BPO Senior Manager

NTT | Dubai, United Arab Emirates | Posted June 09, 2026

Position Overview

JOB DESCRIPTION

Req ID: 372127 

We are currently seeking a BPO Senior Manager to join our team in Dubai, Dubayy (AE-DU), United Arab Emirates (AE).

BPO Senior Manager (Hybrid)
Dubai, United Arab Emirates
Competitive Salary & Benefits


Role Overview

The Senior Manager – Operations is responsible for leading end-to-end service delivery within a BPO environment, ensuring operational excellence, efficiency, and alignment with client and business objectives. This role focuses on performance management, data-driven decision-making, process optimization, and building high-performing teams.

Key Responsibilities

  • Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets.
  • Manage large-scale teams, including team leaders, ensuring high performance and accountability.
  • Lead workforce planning, capacity management, and resource allocation to meet busines...
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