Work Setup: Onsite (Clark, Pampanga)

Shift: Shifting Schedules

Requirements:

• Bachelor's degree graduate, any field
• Professional experience in Leadership in Quality Dept in a Shared Service or BPO environment
• At least 7 years in the BPO industry with customer service, and tech background
• At least 5 years in leadership roles (Recent role must be manager level already)
• ISO 9001 exposure
• Excellent interpersonal, communication and analytical skills.
• Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned to work onsite in Clark.

Certifications & Competence:

• ISO 9001 exposure
• Six Sigma Greenbelt Certification is preferred
• Trained in Black Belt Certification is a plus

Responsibilities: