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NTT | Chennai, India | Posted June 21, 2026
Position Overview
JOB DESCRIPTION
Responsibilities:
Remote monitoring of calls and work items processed/handled and capturing quality scores.Managing work volume to ensure that sample size committed achieved weekly/monthly.Ensuring that sampled work is truly a “random and representative sample” according to established business rules and governance guidelines.Providing detailed, relevant written commentary on Quality Assessment Evaluation forms that is consistent with the quality matrix and support team leaders and supervisors in providing balanced feedback/coaching to their employees.Prepare reports on overall quality results using established reporting utilities.Ensuring all required rules and processing standards are followed in accordance with client specifications.Ensuring that quality programs are updated to reflect current processing standards.Ensure that monitoring tracking is updated daily and within agreed on servi...