Step into the role of Professional Services Operations Manager at BlueCat, focusing on driving operational performance and customer engagement. Manage cross-functional relationships to achieve strategic objectives.
In this pivotal role, with 8+ years of experience, you will oversee capacity planning and process optimization, ensuring that the services organization operates smoothly. You will align resources with customer needs and utilize data-driven insights to guide decision-making and enhance service delivery.
Key Responsibilities:
• Manage services forecasting and align resources with demand
• Drive efficiency and identify improvement opportunities
• Optimize professional services processes and workflows
• Establish visibility and manage service pipeline effectively
• Create performance dashboards to support operations
Requirements:
• Minimum 8 years in relevant Professional Services roles
• Strong grasp of service business models
• Proven skills in...