Position Overview

MCI is a fast‑growing technology‑enabled business services company with a global call center footprint. We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of clients.

Responsibilities

• Support customers, handle requests, and provide solutions.
• Thoroughly learn clients’ products and services.
• Maintain existing relationships with professionalism.
• Use new systems for accurate account management.
• Escalate customer dissatisfaction when necessary.
• Resolve issues empathetically within the first interaction.
• Make outbound calls to existing customers to assist with service questions and upsell new products and services.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral commun...