Join Birchwood Automotive Group as a Service Consultant to drive exceptional customer service after vehicle purchases. This full-time position emphasizes efficient scheduling and effective communication.
In this role, reporting to the Fixed Operations Manager, you will ensure the highest customer satisfaction through proactive engagement. The successful candidate will leverage industry-leading technology to explain repairs accurately and efficiently manage service appointments. Ideal candidates are energetic, detail-oriented, and committed to customer-centric experiences.
Key Responsibilities:
• Schedule automotive services and repairs efficiently
• Use technology to communicate repair timelines
• Build and maintain customer relationships
• Provide clear explanations of service needs
• Keep accurate customer interaction records
Requirements:
• Experience in customer service preferred
• Commitment to enhancing customer satisfaction
• Strong organizationa...