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Eppendorf | Japan, Japan | Posted June 03, 2026
Position Overview
Your challenges
Service Support: Deliver comprehensive service support for Bioprocess products across the region, ensuring high levels of customer satisfaction and timely execution of service tasksStrategy Development: Collaborate with the Head of Service to develop strategies that boost the visibility and sales of bioprocess service products, enhancing customer value.Training: Conduct regular basic training sessions for customers and dealer/distributor engineers to ensure top-tier service capabilities.Technical Expertise: Provide expert advice and troubleshoot technical issues related to bioreactor equipment, instrumentation, and automation in bioprocess technology products.Liaison: Maintain coordination with US and EU headquarters to report and track issues in the Japan region, ensuring effective communication and resolution.
Communication: Oversee interactions with regional service managers, heads, and dealers concerni...