Job Description

A Day in the Life

• Prepare, review, and issue accurate customer invoices based on contracts and service agreements.
• Validate billing data to ensure accuracy, completeness, and compliance with subscription terms.
• Investigate and resolve billing discrepancies, errors, and customer disputes in a timely manner.
• Monitor customer accounts for payment status and assist with reporting on overdue balances.
• Generate standard billing reports for internal stakeholders and customer inquiries.
• Ensure customer billing information is accurate and consistent across systems.
• Collaborate with Sales, Customer Success, Finance, and Legal teams to ensure billing alignment with contractual terms.
• Communicate billing issues and resolutions clearly and professionally to customers and internal teams.
• Recommend process improvements to enhance billing accuracy and efficiency.