Description
We are looking for motivated Bilingual Spanish Speaking Customer Service Representatives to join our team in Tempe, Arizona. This contract-to-permanent position offers an excellent opportunity to build a career in the mortgage and financial services industry, working in a dynamic and fast-paced call center environment. As the first point of contact for customers, you will play a key role in delivering exceptional service and ensuring customer satisfaction.


Responsibilities:

• Respond to inbound calls from customers with inquiries about mortgage payments, escrow accounts, and loan information.

• Make outbound calls to customers to address missed or overdue payments and provide guidance on account resolution.

• Deliver accurate and customer-focused assistance, ensuring all questions are addressed promptly and professionally.

• Maintain detailed and precise records of all customer interactions in the internal system.
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