Elevate the guest experience with CanaDream as a Bilingual Reservation & Guest Support Specialist in Calgary. Utilize your bilingual skills to assist guests through reservations and on-road support.
As a Reservation & Guest Support Specialist reporting to the Reservation & Guest Support Manager, you will support multiple RV rental brands, including CanaDream, El Monte RV, and Road Bear RV. This seasonal role requires multitasking and detail-oriented customer service skills to handle inquiries, process reservations, and assist guests effectively via phone and chat.
Key Responsibilities:
• Welcome guests with professionalism across all brands
• Provide accurate information and create quotes for guest reservations
• Confirm reservations and send pre-trip info for guests
• Handle guest complaints and process authorized refunds
• Forward service inquiries to on-call technicians as needed
Requirements:
• Proven customer service and communication skills
• Ability...