Elevate customer experiences as a Bilingual Customer Support Specialist in Toronto, providing stellar service in both English and French. This role is your chance to make a meaningful impact on client relationships.
You will work under the Senior Customer Care Manager, handling customer requests, producing service orders, and collaborating with the Field Service team. Your organizational skills and dedication will strengthen customer loyalty while navigating a fast-paced environment.
Key Responsibilities:
• Deliver world-class customer service at every touchpoint
• Respond promptly to customer inquiries via various channels
• Quickly address and resolve issues or escalate when necessary
• Manage customer complaints with a professional demeanor
• Aim to meet or exceed assigned performance goals
Requirements:
• Must be bilingual in French and English
• Minimum of 3 years’ experience in customer service roles
• Comfortable working both independently and co...