Become a vital part of Mabe as a Bilingual Customer Service Specialist, supporting customers in both French and English. Handle inquiries about warranties and service bookings efficiently and effectively.
Mabe is seeking a Bilingual Customer Service Specialist to join its Moncton Customer Service Centre. You will manage inbound calls, addressing customer queries and transaction processes in real-time. This role requires proficiency in multiple software applications while ensuring timely follow-ups and escalating unresolved issues.
Key Responsibilities:
• Receive and manage inbound customer calls
• Handle inquiries about product warranties and service bookings
• Complete transactions in real-time using software
• Follow up on customer commitments promptly
• Identify and escalate unresolved matters as necessary
Requirements:
• Fluently bilingual in French and English
• Minimum of two years customer service experience
• College or University degree or equi...