Elevate customer support with a bilingual Customer Service Representative role for a global biopharmaceutical company in the GTA. Deliver exceptional service in a hybrid work environment while managing customer inquiries and issues efficiently.
This 12-month contract position offers a chance to thrive in a dynamic environment. Your focus will involve fluent English and French communication, specialized account management, and close collaboration with teams. If problem-solving and customer relationship building excites you, this role is a great fit.
Key Responsibilities:
• Handle incoming calls and emails with professionalism
• Manage account and order processing effectively
• Monitor and manage shared inboxes promptly
• Follow up proactively with customers and sales teams
• Document, track, and resolve customer interactions
Requirements:
• Fluency in English and French (both verbal and written)
• Experience with SAP or similar systems
• Customer service...