We are looking for a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team in Markham, Ontario. In this role, you will provide exceptional support to customers and sales representatives by managing inquiries, processing orders, and ensuring customer satisfaction. This is a long-term contract position that offers the opportunity to work in a hybrid environment, combining in-office and remote work.

Responsibilities:
• Deliver excellent customer service by maintaining a positive, empathetic, and detail-oriented attitude in all interactions.
• Manage customer accounts and orders, ensuring accuracy in processing requests, tracking issues, and resolving queries promptly.
• Handle and monitor email communication, ensuring customer orders and inquiries are addressed efficiently.
• Support new customers and assist them with navigating the online ordering portal.
• Document and resolve customer, sales, and patient interaction...