The main responsibilities for this position are as a Contact Center Agent and Parts Order Desk Administrator during business hours. After-hours, weekend, and statutory holiday support in Reactive Planner and Quotation Administrator roles are also required.

Responding to inbound calls from healthcare professionals requiring remote technical support or onsite service for Philips Healthcare products. Receiving, analyzing, and documenting customer requests; tracking captured data to identify patterns for improved customer service.

Ordering parts for customers – regularly monitoring and process...