Responsibilities

• To anticipate all guest needs and handle all guest inquiries.
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services including room types, rates, relative features and facilities, food and beverage outlets, promotions, spa and health club and other properties.
• To ensure lobby area is clean and tidy at all times.
• To greet and acknowledge all guests welcoming them in a polite and friendly manner.
• Assist guests with the luggage and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room.
• To assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly including the coordination of taxis, p...