Key Responsibilities

• Lead and manage base maintenance support areas, which include tools, equipment, Non-Destructive Testing (NDT) and calibration requirements to deliver efficient and reliable services in support of MRO operations.
• Lead and oversee the Customer Success team in executing customer support activities, ensuring customer expectations are managed and aligned with contractual requirements.
• Review and develop additional products/services to be offered or bundled to existing customers, to improve customer satisfaction, retention, productivity, and revenue.
• Build and enhance effective relationships with internal and external stakeholders, including customers and key decision-makers.
• Drive productivity and process improvement initiatives across business units, including digitalisation and technology/AI adoption where applicable.
• Perform other duties as assigned by the Vice President, Base Maintenance (Planning)....