Leadership & Team Management

• Lead, motivate, coach, and develop the bar team to deliver exceptional guest experiences
• Recruit, onboard, train, and mentor team members in accordance with hotel standards
• Conduct regular performance reviews and provide ongoing feedback
• Prepare staff rosters to meet operational demands while controlling labour costs
• Foster a positive, inclusive, and high-performance team culture

Guest Experience

• Ensure warm, professional, and engaging service is consistently delivered
• Build strong guest relationships and create memorable experiences
• Respond promptly and professionally to guest feedback and service recovery opportunities
• Drive guest engagement through innovative beverage offerings and promotions
• Maintain a visible presence during service periods to support the team

Operational Management

• Oversee the daily o...