Responsibilities
Supervises a medium team of support staff that operates a control desk supporting a department within the organization (typically up to 25).
Addresses and resolves exceptional/unusual situations.
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.
Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results.
Developed communication to exchanges ideas and potentially complex/sensitive information.
May act as backup for manager.
Qualifications
2-5 years relevant experience
Basic to intermediate level experience in a related role with previous people management experience Basic workforce analysis and reporting skills
Education
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
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