Responsibilities: 

● Support & Troubleshooting: 

○ Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs. 

○ Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures. 

○ Add non-restricted clearances to Ccure profiles. 

○ Logistics and shipment of badges 

○ Operating Fargo Printers Level 1 triage and troubleshooting 

● Ticket Management: 

○ Process various access-related tickets, including: 

■ Badge activation (new hire and other) 

■ Badge deactivation 

■ Building Access System (BAS) extension requests 

■ Non-Moma activation and extension requests 

● Policy Support: 

○ Provide support and guidance on physical access policies, utili...