WSP is initiating a search for a **Back Office Operations Manager – Tolling Operations!**

This role will be located out of **Concord, NH.**

**Position Summary**

WSP is seeking a Back Office Operations Manager to lead day-to-day operations for a high-volume customer service organization supporting complex, transaction-based services. The Contact Center Manager is accountable for delivering exceptional customer experience while consistently meeting and exceeding KPIs and SLAs related to responsiveness, quality, compliance, and productivity. This role partners closely with technology, operations, finance, and client stakeholders to ensure operational readiness, performance stability, and continuous improvement across all customer contact channels.

**Operational Leadership & Service Delivery**

+ Lead end-to-end contact center operations across inbound and outbound channels
+ Over see all operations of Customer Walk in Centers
+ Establish...