What's the role?

In this role, you will support the improvement of enterprise customer experience by executing closed-loop customer follow-up, maintaining Voice of the Customer (VOC) reporting and platform activities, and contributing structured insights based on customer feedback and operational data.

This position combines customer interaction, VOC platform operation, and reporting support, while working under the guidance of the Customer Journey Manager to ensure alignment with customer experience priorities. The role focuses on identifying issues, supporting resolution, and enabling continuous improvement across the B2B customer lifecycle.

How can you add value?