Job Description

As a B2B Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.

Detailed Duties and Responsibilities

• Support users with self-service functionality on the client’s platform and mobile application
• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
• Provide high-quality travel support to customers via chat, phone, and email
• Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
• Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.
• Manage hotel, flight, rail, and car bookings accurately and efficiently
• Participate in team meetings, product updates, and supplier/travel industry training sessions
• Provide operational feedback to int...