B2B Servicing - Travel Agent

Back Department: Sales
Location: Verona Villafranca
Contract: fixed-term

We are looking for an English speaking Travel Agent Operator to be based in Verona Villafranca.

Main Functions:

Handle incoming calls or inquiries from prospective customers or clients

Assist customers effectively by solving customer disputes

Provide customer additional information or explains services

Discuss products offered and ensure customer satisfaction

Tactfully handle confrontational or stressful interactions with the public

Complete data entry as required

Accurately capture customer information.

Requirements:

Experience in sales and handling of air ticketing for individual reservations, group reservations and special services

An extensive knowledge of air fares

Good knowledge of Amadeus or any other CRS

An aptitude...