The Amazon Connect Solution Architect is responsible for end-to-end design of a cloud-native contact centre solution built on Amazon Connect, translating business, CX, and operational requirements into a secure, scalable, and resilient AWS-based CCaaS architecture. The role focuses on solution ownership and design authority, ensuring Amazon Connect is implemented in line with AWS Well-Architected principles, enterprise governance, and regulatory requirements.

Responsibilities

• Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call lifecycle, Agent experience and operational model
• Define logical, physical, and integration architectures aligned to AWS best practices
• Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High-availability and multi-region design considerations
• Ensure scalability, performance, and ...