This role is responsible for implementing performance, and continuous improvement of physical banking channels, including branches and self-service touchpoints. As part of the Omni-Channel team, you will lead initiatives to deliver seamless, reliable, and customer-centric experiences, while advancing digital adoption and operational excellence across the network. You will work in an agile, cross-functional environment to integrate physical and digital channels, ensuring alignment with GCD’s transformation agenda.

• Define and execute channel strategies to improve availability, utilization, and cost efficiency.
• Monitor KPIs (uptime, transaction volumes, migration rates) and drive targeted interventions.
• Continuously enhance key customer journeys across touchpoints and implement scalable improvements.
• Ensure consistency of service standards and experience across the branch network and self-service channel.
• Opera...