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AVP, Contact Centre Operations (Emiratized Role)

First Abu Dhabi Bank | abu dhabi, United-Arab-Emirates | Posted June 20, 2026

Position Overview

Principal Duties & Responsibilities
  • Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
  • Provide on-the‑job training and constructive feedback to assigned team to support their overall development.
  • Promote the organization’s values and ethics in all activities within the team in order to support the establishment of a value‑driven culture within the bank.
  • Provide guidance and on‑the‑job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks efficiently and consistent with operating procedures and policy.
  • Budgeting and Financial Performance: monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while...

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