Contributes to the achievement of both short-and long-term business objectives by driving the development and implementation of strategic and operational objectives designed to promote CNA Claim value proposition, enhance and expand claim services, increase customer retention and positively impact the customer experience. 

Delivers distinctive value to customer by developing, building and maintaining profitable partnerships with CNA’s largest commercial casualty accounts, ensuring ongoing satisfaction with products and services and identifying opportunities to enhance service offerings that meet or exceed customer needs. 

Acts as a key point of contact both internally and externally at senior levels for National Brokers, Agencies and CNA Branch Vice Presidents by representing CNA Claims, communic...