We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. 

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs. 

What you’ll do 

• Serve as the first point of contact for repair requests and technical questions from technicians.  
• Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.  
• Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.  
• Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.  
• Escalate unresolved or complex cases to Level 2 support with compl...