Drive your automotive expertise at OPENLANE as a Technical Specialist on the Claim Resolutions team. Utilize diagnostics and outstanding customer service skills for conflict resolution and vehicle assessments.

OPENLANE is searching for an Automotive Technical Specialist to bridge technical evaluations and resolution of claims. You will leverage at least two years of automotive experience to investigate and resolve customer arbitration claims, focusing on clear, actionable insights. This role emphasizes your expertise in analyzing vehicle conditions while maintaining customer satisfaction through strong communication.

Key Responsibilities: • Verify vehicle data from inspection reports accurately • Investigate and resolve customer arbitration claims • Maintain proactive communication with customers • Educate customers on vehicle conditions and repairs • Mediate disputes to negotiate fair solutions

Requirements: • Minimum 2 years in the automotive industry • Exc...