Join the team at Jack Madden Ford Sales Inc as an Automotive Service Advisor in Norwood, MA.
In this role, you will serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs.
You will work closely with service technicians to ensure customers receive timely, high-quality service and clear communication about their vehicle’s needs.
Your ability to provide excellent customer service and manage service appointments efficiently will contribute to the overall satisfaction and loyalty of our clientele.

Responsibilities

• Greet customers promptly and professionally, listening carefully to their vehicle concerns and service requests.


• Schedule service appointments and maintain effective communication throughout the service process.


• Provide accurate estimates for required repairs and maintenance based on service technician assessments.


• Explain service recommendations, pric...