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+ Process all cancellations, including adjusting balances and issuing refunds

+ Contact product administrators to confirm cancellations and finalize refund amounts and dates

+ Manage assigned accounts and ensure all tasks are completed on time

+ Make outbound calls to gather required information and documentation

+ Calculate accurate refund amounts for each account

+ Apply refunds and submit check requests as needed

+ Perform detailed data validation and contract reviews while maintaining compliance

+ Ensure accounts are accurate, complete, and ready for handoff

Additional Skills & Qualifications

+ Auto finance background is a strong plus

+ High attention to detail, especially in manual, process-heavy environments with high risk for errors

+ Prior experience in processing-heavy roles (high volume, repetitive workflows)

+ Ability to manage a fast-paced worklo...